Contact Us

Got a question about one of our sweepstakes casino reviews, spotted something that needs updating, or just want to share your own experience with a platform? This page explains how to reach us and what kind of enquiries we can help with.

How to reach the team behind Best Sweeps Casinos

The quickest way to contact us is by email at [email protected]. We read every message and aim to respond within a couple of business days, though it can occasionally take longer during busy periods. Please include as much detail as possible — the name of the operator you're asking about, a screenshot if relevant, and the state you're playing from — so we can look into it properly.

What we can and can't help with

We're an independent research and comparison site covering new sweepstakes and social casinos. That means we can help with things like:

• Corrections or updates to information on a review — for example, a change to an operator's eligible states, coin packages, or promotional terms
• General questions about how the Gold Coin and Sweeps Coin model works, or how redemption typically functions
• Suggestions for a sweepstakes casino you think we should review or add to our comparisons
• Feedback on your experience with a platform we've written about, positive or negative
• Reports of broken links, outdated offers, or anything else on the site that looks wrong

What we can't do is act on your behalf with an individual operator. If you have a dispute over a redemption, a locked account, or a promotional term with a specific site, you'll need to contact that operator directly through its own support channels and refer to its terms and conditions. We don't hold customer accounts, process payments, or have access to any operator's back-end systems, so we're not in a position to resolve account-specific issues.

Similarly, we're not able to give legal advice on whether a sweepstakes casino is permitted in your state. Rules vary by jurisdiction and change over time, so if you have questions about your own eligibility, the most reliable source is the operator's published terms or your state's consumer protection office.

Before you write in, a few things worth checking

A lot of common questions can be answered without waiting for a reply:

• Eligibility and age requirements — most sweepstakes casinos ask for players to be at least 18, though some operators or states set the minimum at 21. This is always confirmed on the operator's own terms page, and it can differ by state.
• State availability — sweepstakes casinos are not offered everywhere. Some states restrict or prohibit this model entirely, and operators frequently choose which states they serve. Always check the current list on the site itself before signing up, since it can change.
• No purchase necessary — legitimate sweepstakes casinos generally offer a free way to participate, sometimes called an alternative method of entry, alongside the option to buy coin packages. If a site's terms don't mention this, that's worth flagging to us.
• Responsible play — if you're concerned about your own play or someone else's, our Responsible Gambling page has resources worth reading first.

If your question relates to the legal wording behind our reviews or how we handle your information, our Terms and Conditions page covers that in more detail. And if you'd like to know more about who compiles our comparisons and how, our About Us page explains our approach.

Reporting an error or an outdated offer

Sweepstakes casino promotions change often — welcome bundles get refreshed, coin packages get repriced, and eligible states shift. We do our best to keep listings for operators like Spinblitz, Casino.Click, and the others in our rankings current, but if you notice a mismatch between what's shown on our site and what an operator is actually offering, telling us helps every reader who comes after you. Please include the operator's name, the date you checked, and what you saw so we can verify and correct it quickly.

What happens after you contact us

1. You send your message to [email protected] with as much relevant detail as you can
2. We review it and, where needed, check directly against the operator's current site or terms
3. We reply with an answer, a correction timeline, or an explanation if it's something outside what we can assist with
4. Where a genuine update is confirmed, we amend the relevant review or listing

We're a small editorial team, not a customer support desk for any individual casino brand, so please bear that in mind when you write in — we'll always try to point you in the right direction even where we can't solve the issue ourselves.